Customer Support
Let us know how we can support you.
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- Using the + sign, you can add a new line to order information
- Using the "search" button, you may automatically fill in article numbers (in blue)
Illuxtron is very interested in the cause of a product failure. By logging and evaluating these causes, we can improve our products. Often, when we disassemble parts, we sort and categorise the raw materials so they can be used again. In order to monitor this procedure and determine whether a complaint is justified, defective fixtures are only credited after they have been received and analysed.
Submit a return or exchange
Fill in the form as completely as possible. You will receive an answer shortly.
When submitting a return or exchange, note that:
- 20% return costs.
- Returns are at your own risk and expense.
- Undamaged, in original packaging.
- No specials.
- Not older than 6 months
- We aim to replace it within 10 working days.